Eye Care Experience Coordinator

EssilorLuxottica; New York (NY); On-site; USD 27,552 - 35,817; Full time

Job summary

EssilorLuxottica's Metro Optics Westchester Sq location is seeking a full-time Administrative Assistant to coordinate daily operations, greet patients, schedule appointments, and facilitate smooth patient flow.

You will handle basic billing, insurance eligibility, maintain records, and support the Practice Manager. The role emphasizes HIPAA compliance, teamwork, and flexible hours including some evenings or weekends. Experience in healthcare and in-store tech is preferred.

Qualifications

• High School diploma or equivalent required.
• Minimum of one year of strong customer service experience.
• Strong communication and active listening skills.
• Good problem-solving and organizational abilities.

Responsibilities

• Greet patients promptly and manage front-desk interactions.
• Schedule appointments in person or by phone to optimize time.
• Notify providers of patient arrivals and delays.
• Assist with reminders for appointments and pickups.
• Record and update financial information and process charges.
• Maintain HIPAA confidentiality and a safe work environment.

Skills

Customer service

Communication

Organization

Problem solving

Education

High School diploma

Job description

EssilorLuxottica's Metro Optics Westchester Sq location is seeking a full-time Administrative Assistant to coordinate daily operations, greet patients, schedule appointments, and facilitate smooth patient flow.

You will handle basic billing, insurance eligibility, maintain records, and support the Practice Manager. The role emphasizes HIPAA compliance, teamwork, and flexible hours including some evenings or weekends. Experience in healthcare and in-store tech is preferred.