Vision Care Coordinator: Elevate Patient Experience

Luxottica; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

EssilorLuxottica has a new opportunity for a Patient Care Coordinator with True Eye Experts New Tampa. This role coordinates daily administration of doctors, visitors, and patients to ensure an unsurpassed patient experience by linking the doctor and practice functions.

The position emphasizes teamwork, patient-focused service, and efficient scheduling, with confidentiality and HIPAA compliance at the core. Weekend/evening shifts may be required, depending on location and business needs.

Qualifications

• High School graduate or equivalent.
• Minimum of one year strong customer service skills (internal/external).
• Strong communicator and listener.
• Problem solving ability.

Responsibilities

• Greets patients without delay.
• Promptly answers the telephone in a friendly and courteous manner.
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone.
• Keeps patient appointments on schedule by notifying doctor/provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Facilitates reminder calls to patients for appointment confirmation and order pickup notification.
• Records and updates financial information, collects patient charges, and files, collects, and expedites third-party claims.
• Maintains business office inventory and equipment by checking stock and ordering supplies as needed.
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information in accordance with HIPAA.
• Determines both medical and vision insurance eligibility in accordance with patients current plan coverage.
• Ensures all office systems are maintained.
• Maintains a safe working environment for all team members and patients.
• Maintains operations by following policies and procedures, reporting needed changes.
• Contributes to team effort by accomplishing related tasks as needed.
• Works weekends and evenings in support of the business needs (varies by location).
• Adheres to attendance and daily time keeping requirements.
• Adheres to all company policies and procedures.
• Performs other administrative responsibilities as assigned by Practice Manager or as business needs.

Skills

Strong communicator

Active listener

Problem solving ability

Customer service experience

Education

High School diploma or equivalent

Tools

Point-of-sale systems

Patient record systems

Office software

Job description

EssilorLuxottica has a new opportunity for a Patient Care Coordinator with True Eye Experts New Tampa. This role coordinates daily administration of doctors, visitors, and patients to ensure an unsurpassed patient experience by linking the doctor and practice functions.

The position emphasizes teamwork, patient-focused service, and efficient scheduling, with confidentiality and HIPAA compliance at the core. Weekend/evening shifts may be required, depending on location and business needs.