Eye Care Patient Experience Coordinator

EssilorLuxottica; Sierra Vista (AZ); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off

Job summary

EssilorLuxottica operates Daynes EyeCare in Sierra Vista, AZ, seeking a full-time front desk/administrative assistant to coordinate daily operations and patient flow. The role links doctors, visitors, and patients, aiming for an exceptional patient experience and smooth office performance.

You will greet patients, schedule appointments, handle phone calls, and manage front-office tasks while upholding HIPAA and company policies in a fast-paced optometry setting.

Qualifications

• High School graduate or equivalent.
• Minimum of one year strong customer service skills (internal/external).
• Strong communicator and listener.
• Problem solving ability.
• Organization skills.

Responsibilities

• Greets patients without delay.
• Promptly answers the telephone in a friendly and courteous manner.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone.
• Keeps patient appointments on schedule by notifying doctor/provider of patient's arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Facilitates reminder calls to patients for appointment confirmation and order pickup notification.
• Records and updates financial information, collects patient charges, and files, collects, and expedites third-party claims.
• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, partners with Practice Manager to order office supplies, and verifies receipt of supplies.
• Protects patients' rights by maintaining confidentiality of medical, personal, and financial information in accordance with HIPAA.
• Determines both medical and vision insurance eligibilty in accordance with patients current plan coverage.
• Ensures all office systems are maintained.
• Maintains a safe working environment for all team members and patients.
• Maintains operations by following policies and procedures, reporting needed changes.
• Contributes to team effort by accomplishing related tasks as needed.
• Works weekends and evenings in support of the business needs (varies by location).
• Adheres to attendance and daily time keeping requirements.
• Adheres to all company policies and procedures.
• Consistently maintains proper dress code.
• Performs other administrative responsibilities as assinged by Practice Manager or as business needs.

Skills

Customer service

Strong communicator

Organizational skills

Problem solving

Education

High School diploma

Tools

POS systems

Patient record systems

Job description

EssilorLuxottica operates Daynes EyeCare in Sierra Vista, AZ, seeking a full-time front desk/administrative assistant to coordinate daily operations and patient flow. The role links doctors, visitors, and patients, aiming for an exceptional patient experience and smooth office performance.

You will greet patients, schedule appointments, handle phone calls, and manage front-office tasks while upholding HIPAA and company policies in a fast-paced optometry setting.