Vision Care & Patient Experience Coordinator

Rosin Eyecare; Auburn (AL); On-site; USD 21,000 - 28,000; Full time

Job summary

EssilorLuxottica in Auburn, AL is seeking a full-time Front Desk/Administrative Assistant to coordinate daily operations for the eye care practice. You will greet patients, schedule appointments, and connect them with providers, while ensuring a smooth patient experience and accurate record keeping.

The role requires a high school diploma, at least one year of customer service, good communication, and strong organization.

Qualifications

• High School graduate or equivalent.
• Minimum of one year strong customer service skills.
• Strong communicator and listener.
• Problem solving ability.
• Organization skills.

Responsibilities

• Greets patients promptly.
• Answers the telephone in a courteous manner.
• Schedules appointments in person or by phone.
• Notifies doctor/provider of patient arrival and delays.
• Reminds patients of appointment confirmations.
• Records/updates financial information and processes charges.
• Maintains office inventory and coordinates supplies.
• Protects patient confidentiality per HIPAA.
• Verifies medical/vision insurance eligibility.
• Keeps office systems well maintained.
• Maintains a safe working environment.
• Adheres to policies and daily timekeeping.
• Performs other duties as assigned.

Skills

Customer service

Communication

Problem solving

Organization

Education

High School diploma or equivalent

Tools

POS systems

Patient records systems

Job description

EssilorLuxottica in Auburn, AL is seeking a full-time Front Desk/Administrative Assistant to coordinate daily operations for the eye care practice. You will greet patients, schedule appointments, and connect them with providers, while ensuring a smooth patient experience and accurate record keeping.

The role requires a high school diploma, at least one year of customer service, good communication, and strong organization.