Vision Care Scheduling & Patient Experience Specialist

Rosin Eyecare; Perry (GA); On-site; USD 32,000 - 45,000; Full time

Job summary

Rosin Eyecare in Perry, GA is seeking a full-time administrative or front desk role to coordinate daily operations for doctors, visitors, and patients. You will ensure an unsurpassed patient experience by linking the doctor and clinic functions, greeting patients, and managing schedules in a fast-paced eyecare environment.

The role emphasizes strong customer service, communication, and organizational skills, with weekend/evening shifts depending on location.

Qualifications

• Minimum of one year strong customer service skills (internal/external).
• High School graduate or equivalent.
• Strong communicator and listener.
• Problem solving ability.
• Organization skills.

Responsibilities

• Greets patients without delay and answers the phone in a friendly manner.
• Schedules appointments in person or by phone to optimize patient satisfaction.
• Notifies doctors of arrivals and tracks service delivery vs. schedule.
• Manages reminders for appointment confirmations and order pickups.
• Records and updates financial information, collects charges, and handles third-party claims.
• Maintains inventory and orders supplies; ensures receipt of supplies.
• Maintains patient confidentiality per HIPAA and protects patient rights.
• Ensures office systems are maintained and safety standards upheld.
• Adheres to policies, attendance, dress code, and completes other tasks as needed.

Skills

Customer service

Strong communicator

Problem solving

Organization

Education

High School diploma or equivalent

Job description

Rosin Eyecare in Perry, GA is seeking a full-time administrative or front desk role to coordinate daily operations for doctors, visitors, and patients. You will ensure an unsurpassed patient experience by linking the doctor and clinic functions, greeting patients, and managing schedules in a fast-paced eyecare environment.

The role emphasizes strong customer service, communication, and organizational skills, with weekend/evening shifts depending on location.