Vision Care Concierge & Scheduler

Rosin Eyecare; Closter (NJ); On-site; USD 28,000 - 36,000; Full time

Job summary

Rosin Eyecare is seeking a Full-Time administrative assistant to coordinate daily operations for the optometry practice. You will greet patients, answer calls, schedule appointments, and help ensure a smooth patient experience from arrival through checkout.

Responsibilities include updating financial records, processing charges and claims, maintaining supplies, and protecting patient privacy under HIPAA. The role requires flexibility for evenings/weekends and adherence to office policies.

Qualifications

• High School graduate or equivalent.
• Minimum of one year strong customer service skills (internal/ external).
• Strong communicator and listener.
• Problem solving ability.
• Organization skills.

Responsibilities

• Greets patients without delay.
• Promptly answers the telephone in a friendly and courteous manner.
• Schedules appointments in person or by phone to optimize patient satisfaction and provider time.
• Keeps appointments on schedule by notifying the doctor of arrival and delays.
• Facilitates reminder calls to patients for appointment confirmation and order pickup notification.
• Records and updates financial information, collects patient charges, and processes third-party claims.
• Maintains office inventory and equipment and verifies receipt of supplies.
• Protects patients’ privacy by following HIPAA policies.
• Ensures insurance eligibility and accurate coverage information.
• Maintains a safe working environment and adheres to policies and procedures.
• Works weekends and evenings as needed and adheres to attendance requirements.
• Performs other administrative tasks as assigned by the Practice Manager.

Skills

Customer service

Communication

Problem solving

Organization

Education

High School graduate or equivalent

Job description

Rosin Eyecare is seeking a Full-Time administrative assistant to coordinate daily operations for the optometry practice. You will greet patients, answer calls, schedule appointments, and help ensure a smooth patient experience from arrival through checkout.

Responsibilities include updating financial records, processing charges and claims, maintaining supplies, and protecting patient privacy under HIPAA. The role requires flexibility for evenings/weekends and adherence to office policies.