Vision Care Concierge & Scheduling Coordinator

Rosin Eyecare; Denver (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Employee discounts

Job summary

Advanced Family Eye Care is seeking a full-time front desk/administrative support role to coordinate daily office activities for doctors, visitors, and patients. The position ensures a seamless patient experience by efficiently linking the doctor and practice operations and maintaining a welcoming environment.

Responsibilities include greeting patients, answering calls, scheduling appointments, confirming visits, handling billing tasks, and safeguarding patient information in accordance with

Qualifications

• High School graduate or equivalent.
• 2+ years of office experience in a healthcare setting.
• Strong customer service skills (internal and external).
• Strong communicator and listener.
• Problem solving ability.
• Organization skills.

Responsibilities

• Greets patients without delay.
• Prompts phone calls and manages scheduling.
• Schedules appointments and manages patient flow.
• Notifies providers of arrivals and delays.
• Handles appointment confirmations and pickup reminders.
• Maintains confidentiality per HIPAA.
• Maintains office systems and inventory.
• Supports Practice Manager with supplies.
• Adheres to policies and timekeeping.

Skills

Customer service

Communication

Problem solving

Organization

Education

High School diploma

Tools

Point-of-sale systems

Electronic health records

Job description

Advanced Family Eye Care is seeking a full-time front desk/administrative support role to coordinate daily office activities for doctors, visitors, and patients. The position ensures a seamless patient experience by efficiently linking the doctor and practice operations and maintaining a welcoming environment.

Responsibilities include greeting patients, answering calls, scheduling appointments, confirming visits, handling billing tasks, and safeguarding patient information in accordance with