Vision Care Concierge & Patient Experience Coordinator

Rosin Eyecare; Paterson (NJ); On-site; USD 28,000 - 36,000; Full time

Job summary

EssilorLuxottica’s Star Optical location in New Jersey seeks an organized administrative professional to coordinate daily operations, greet patients, manage appointments, and handle front-desk duties. You will support doctors, staff, and patients while maintaining confidentiality and HIPAA compliance.

Responsibilities include welcoming patients, answering calls, scheduling, processing charges, and assisting with insurance eligibility.

Qualifications

• High School graduate or equivalent.
• 2+ years of office experience in a healthcare setting.
• Strong customer service skills (internal and external).
• Strong communicator and listener.
• Problem solving ability.
• Organization skills.

Responsibilities

• Greets patients without delay.
• Promptly answers the telephone in a friendly and courteous manner.
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone.
• Keeps patient appointments on schedule by notifying doctor/provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Facilitates reminder calls to patients for appointment confirmation and order pickup notification.
• Records and updates financial information, collects patient charges, and files, collects, and expedites third-party claims.
• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, partners with Practice Manager to order office supplies, and verifies receipt of supplies.
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information in accordance with HIPAA.
• Determines both medical and vision insurance eligibilty in accordance with patients current plan coverage.
• Maintains operations by following policies and procedures, reporting needed changes.
• Contributes to team effort by accomplishing related tasks as needed.
• Works weekends and evenings in support of the business needs (varies by location).
• Adheres to attendance and daily time keeping requirements.
• Adheres to all company policies and procedures.
• Consistently maintains proper dress code.
• Performs other administrative responsibilities as assinged by Practice Manager or as business needs.

Skills

Customer service

Communication

Problem solving

Organization

Education

High School diploma or equivalent

Tools

POS systems

Patient record systems

Job description

EssilorLuxottica’s Star Optical location in New Jersey seeks an organized administrative professional to coordinate daily operations, greet patients, manage appointments, and handle front-desk duties. You will support doctors, staff, and patients while maintaining confidentiality and HIPAA compliance.

Responsibilities include welcoming patients, answering calls, scheduling, processing charges, and assisting with insurance eligibility.