Eye Care Patient Concierge & Scheduling Specialist

EssilorLuxottica; Gastonia (NC); On-site; USD 34,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Employee discounts

Job summary

EssilorLuxottica is seeking an organized, customer-focused Administrative Coordinator for Triangle Visions Optometry in Gastonia, NC. This full-time role ensures a smooth patient experience by coordinating daily admin activities and supporting the practice team.

Responsibilities include greeting patients, scheduling, reminders, billing, and maintaining records with HIPAA compliance. Prior healthcare/retail software familiarity is a plus, with opportunities for professional growth.

Qualifications

• Minimum of one year strong customer service skills (internal/external).
• Strong communicator and listener with good problem-solving abilities.
• Excellent organizational skills and attention to detail.

Responsibilities

• Greets patients and visitors promptly and warmly.
• Answers phones courteously and schedules appointments.
• Manages patient flow and reminders to optimize provider time.
• Records and updates financial information, collects charges and claims.
• Maintains confidentiality of medical, personal, and financial information (HIPAA).
• Maintains inventory and office equipment; orders supplies as needed.
• Keeps office systems updated and ensures a safe, compliant environment.
• Supports weekend/evening shifts as required by the practice.

Skills

Strong communicator

Customer service

Problem solving

Organization skills

Education

High School diploma or equivalent

Tools

POS systems

Job description

EssilorLuxottica is seeking an organized, customer-focused Administrative Coordinator for Triangle Visions Optometry in Gastonia, NC. This full-time role ensures a smooth patient experience by coordinating daily admin activities and supporting the practice team.

Responsibilities include greeting patients, scheduling, reminders, billing, and maintaining records with HIPAA compliance. Prior healthcare/retail software familiarity is a plus, with opportunities for professional growth.