Eye Care Patient Experience Coordinator

EssilorLuxottica; Town of Wausau (WI); Sur place; USD 32 000 - 46 000; Plein temps

Résumé du poste

EssilorLuxottica operates a busy optometry practice in Wisconsin, focusing on delivering superior patient experiences across vision care services. The front desk role supports doctors, visitors, and patients, ensuring seamless coordination and a premier patient experience within the community.

The position requires high school education, 2+ years in a healthcare office, and strong customer service and communication skills.

Qualifications

• High School graduate or equivalent.
• 2+ years of office experience in a healthcare setting.
• Strong customer service skills (internal and external).
• Strong communicator and listener.
• Problem solving ability.

Responsabilités

• Greets patients without delay.
• Promptly answers the telephone in a friendly and courteous manner.
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone.
• Keeps patient appointments on schedule by notifying doctor/provider of patient’s arrival, reviewing service delivery and schedule, and reminding providers of delays.
• Facilitates reminder calls to patients for appointment confirmation and order pickup notification.
• Records and updates financial information, collects patient charges, and files, collects, and expedites third-party claims.
• Maintains business office inventory and equipment, orders supplies, and verifies receipt.
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information in accordance with HIPAA.
• Determines medical and vision insurance eligibility in accordance with current plan coverage.
• Ensures all office systems are maintained.
• Maintains a safe working environment for all team members and patients.
• Maintains operations by following policies and procedures and reporting changes.
• Contributes to team effort by accomplishing related tasks as needed.
• Works weekends and evenings in support of the business needs (varies by location).
• Adheres to attendance and daily time keeping requirements.
• Adheres to all company policies and procedures.
• Performs other administrative responsibilities as assigned by Practice Manager or as business needs.

Connaissances

Customer service

Communication

Problem solving

Formation

High School diploma

Outils

Point-of-Sale

Patient record systems

Office software

Description du poste

EssilorLuxottica operates a busy optometry practice in Wisconsin, focusing on delivering superior patient experiences across vision care services. The front desk role supports doctors, visitors, and patients, ensuring seamless coordination and a premier patient experience within the community.

The position requires high school education, 2+ years in a healthcare office, and strong customer service and communication skills.