Optometry Practice Coordinator

EssilorLuxottica; New York (NY); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health care

Retirement plan

Paid time off

Employee discounts

Job summary

EssilorLuxottica seeks a patient-focused receptionist to support a bustling optometry practice in New York. You will coordinate daily admin tasks for doctors, visitors, and patients to ensure a smooth patient experience and efficient clinic operations.

Responsibilities include greeting patients, answering calls, scheduling appointments, handling confirmations, and processing charges. You will safeguard confidentiality and contribute to a welcoming, high-quality eye care environment.

Qualifications

• High School diploma or equivalent.
• 2+ years of office experience in a healthcare setting.
• Strong customer service skills (internal and external).
• Strong communicator and listener; good problem-solving ability.

Responsibilities

• Greets patients without delay.
• Prompts and answers the telephone in a friendly, courteous manner.
• Schedules appointments in person or by phone to optimize patient and provider time.
• Keeps patient appointments on schedule and notifies doctors/providers of delays.
• Facilitates reminder calls for appointment confirmations and order pickups.
• Records and updates financial information, collects patient charges, and handles third-party claims.
• Maintains office inventory and equipment; orders supplies with Practice Manager.
• Protects patients' rights by keeping medical, personal, and financial information confidential per HIPAA.
• Maintains a safe working environment and adheres to company policies.
• Works weekends and evenings as needed; adheres to attendance policies.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

High School diploma or equivalent

Tools

POS systems

Patient record systems

Job description

EssilorLuxottica seeks a patient-focused receptionist to support a bustling optometry practice in New York. You will coordinate daily admin tasks for doctors, visitors, and patients to ensure a smooth patient experience and efficient clinic operations.

Responsibilities include greeting patients, answering calls, scheduling appointments, handling confirmations, and processing charges. You will safeguard confidentiality and contribute to a welcoming, high-quality eye care environment.