Vision Care Concierge & OD Coordination

VisionWorks; Richmond (KY); On-site; USD 35,818,000 - 40,116,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401 (k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks is seeking an OD Coordinator who will be the face of our Exam Practice, guiding patients through preliminary testing and coordinating OD Techs. The role blends patient care with training support, ensuring a smooth journey from exam to product education on the sales floor.

The ideal candidate has a customer-service mindset, familiarity with eye health, and ability to manage schedules and daily store operations. Compensation starts at $12.50–$14/hr for full-time roles.

Qualifications

• Related customer or patient experience preferred, but not necessary.
• HS diploma, GED or equivalent related job experience
• Licensed OD Techs will have/maintain a State Opticians License

Responsibilities

• Maintain complete and accurate patient records before conducing preliminary testing.
• Introduce patient to OD and provide OD with important patient information.
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs.
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including: restocking inventory, cleaning equipment, and answering phones to meet additional patient needs.
• Count the Optometrist's daily revenue and prepare for deposit.
• Prepare the Technician work schedules to meet patient/Doctor demand.

Skills

Customer service experience

Communication skills

Education

HS diploma or GED

State Optician License (if licensed OD Tech)

Job description

Visionworks is seeking an OD Coordinator who will be the face of our Exam Practice, guiding patients through preliminary testing and coordinating OD Techs. The role blends patient care with training support, ensuring a smooth journey from exam to product education on the sales floor.

The ideal candidate has a customer-service mindset, familiarity with eye health, and ability to manage schedules and daily store operations. Compensation starts at $12.50–$14/hr for full-time roles.