Vision Care Experience Coordinator

Visionworks of America; Fishers (IN); On-site; USD 16,531 - 19,286; Part time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401(k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

And more!

Job summary

Visionworks OD Coordinator is the face of our Exam Practice, guiding patients through the first steps of the Visionworks experience with a friendly, human and bold approach. The role trains and schedules OD Techs and ensures patients receive eye exam services and product education with clarity and care.

This position emphasizes accurate record-keeping, smooth handoffs to OD and sales teams, and ongoing store support to maintain patient flow and a positive experience.

Qualifications

• Related customer or patient experience preferred, but not necessary.
• HS diploma, GED or equivalent related job experience

Responsibilities

• Maintain complete and accurate patient records before conducting preliminary testing.
• Introduce patient to OD and provide OD with important patient information.
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs.
• Execute day‑to‑day operational activities to support the store’s exam lane maintenance and patient experience goals including restocking inventory, cleaning equipment, and answering phones to meet additional patient needs.
• Count the Optometrist’s daily revenue and prepare for deposit.
• Prepare the Technician work schedules to meet patient/Doctor demand.

Skills

Customer service

Communication skills

Education

HS diploma / GED

Job description

Visionworks OD Coordinator is the face of our Exam Practice, guiding patients through the first steps of the Visionworks experience with a friendly, human and bold approach. The role trains and schedules OD Techs and ensures patients receive eye exam services and product education with clarity and care.

This position emphasizes accurate record-keeping, smooth handoffs to OD and sales teams, and ongoing store support to maintain patient flow and a positive experience.