Vision Care OD Coordinator — Patient Experience Lead

VisionWorks; Lafayette (IN); On-site; USD 17,000 - 19,000; Full time

Benefits offered by this job

Vision coverage

Paid parental leave

Bereavement leave

401 (k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

And more!

Job summary

Visionworks is seeking an OD Coordinator in Indiana to be the face of our Exam Practice, guiding patients through the Visionworks experience with care and boldness. You will train and schedule OD Techs, manage patient interactions, and support day-to-day store operations.

The role emphasizes eye health knowledge, patient service, and facilitating seamless transitions from exam to sales while ensuring a positive customer journey.

Qualifications

• HS diploma, GED or equivalent related job experience.
• Licensed OD Technicians will have/maintain a State Opticians License.

Responsibilities

• Maintain complete and accurate patient records before conducting preliminary testing.
• Introduce patient to OD and provide OD with important patient information.
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs.
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including: restocking inventory, cleaning equipment, and answering phones to meet additional patient needs.
• Count the Optometrist's daily revenue and prepare for deposit.
• Prepare the Technician work schedules to meet patient/Doctor demand.

Skills

Customer service

Communication skills

Education

HS diploma / GED

Job description

Visionworks is seeking an OD Coordinator in Indiana to be the face of our Exam Practice, guiding patients through the Visionworks experience with care and boldness. You will train and schedule OD Techs, manage patient interactions, and support day-to-day store operations.

The role emphasizes eye health knowledge, patient service, and facilitating seamless transitions from exam to sales while ensuring a positive customer journey.