Vision Care Experience Coordinator

Visionworks of America; Noblesville (IN); On-site; USD 17,000 - 19,000; Full time

Benefits offered by this job

Vision Coverage)

Paid Parental Leave

Bereavement Leave

401(k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks of America is seeking an OD Coordinator to be the face of our Exam Practice, guiding patients through the first steps of their eye-care journey and coordinating with OD Techs. You will handle patient records, introductions to the optometrist, and smooth transitions from doctor to sales floor while supporting daily store operations.

The role emphasizes friendly, human, and bold service, with responsibilities including restocking, equipment cleaning, and handling phones to enhance

Qualifications

• Related customer or patient experience preferred, but not necessary.
• HS diploma, GED or equivalent related job experience.
• Licensed OD Techs will have/maintain a State Opticians License

Responsibilities

• Maintain complete and accurate patient records before conducing preliminary testing.
• Introduce patient to OD and provide OD with important patient information.
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs.
• Executeday-to-day operational activities to support the store's exam lane maintenance and patient experience goals including: restocking inventory, cleaning equipment, and answering phones to meet additional patient needs.
• Count the Optometrist’s daily revenue and prepare for deposit.
• Prepare the Technician work schedules to meet patient/Doctor demand.

Skills

Customer experience

Education

HS diploma, GED or equivalent

State Opticians License (for licensed OD Techs)

Job description

Visionworks of America is seeking an OD Coordinator to be the face of our Exam Practice, guiding patients through the first steps of their eye-care journey and coordinating with OD Techs. You will handle patient records, introductions to the optometrist, and smooth transitions from doctor to sales floor while supporting daily store operations.

The role emphasizes friendly, human, and bold service, with responsibilities including restocking, equipment cleaning, and handling phones to enhance