Vision Care Coordinator — Patient Experience Lead

Visionworks of America; Phoenix (AZ); On-site; USD 23,777 - 31,505; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401 (k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks of America is seeking an OD Coordinator to be the first face of our exam practice and ensure a smooth patient journey from check-in through to products and services.

You will train and schedule OD Techs, assist with eye health knowledge, and guide patients in simple, human, and bold terms. The role emphasizes accurate records, clear handoffs, and supporting daily store operations.

Qualifications

• Customer or patient experience preferred but not required.
• HS diploma, GED, or equivalent related job experience.
• Licensed OD Techs will have/maintain a State Opticians License.

Responsibilities

• Maintain complete and accurate patient records before conducing preliminary testing.
• Introduce patient to OD and provide OD with important patient information.
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs.
• Executeday-to-day operational activities to support the store's exam lane maintenance and patient experience goals including: restocking inventory, cleaning equipment, and answering phones to meet additional patient needs.
• Count the Optometrist’s daily revenue and prepare for deposit.
• Prepare the Technician work schedules to meet patient/Doctor demand.

Skills

Customer service

Patient support

Communication

Education

HS diploma or GED

Job description

Visionworks of America is seeking an OD Coordinator to be the first face of our exam practice and ensure a smooth patient journey from check-in through to products and services.

You will train and schedule OD Techs, assist with eye health knowledge, and guide patients in simple, human, and bold terms. The role emphasizes accurate records, clear handoffs, and supporting daily store operations.