Vision Care Advisor – Elevate Eyewear & Patient Experience

EssilorLuxottica; Palo Alto (CA); On-site; USD 59,229,000 - 83,728,000; Full time

Benefits offered by this job

Health care

Employee discounts

Paid time off

Job summary

LensCrafters, part of EssilorLuxottica, is seeking an EyeCare Advisor to deliver the LensCrafters Experience. You will greet customers, guide frame and lens choices, and coordinate with optometrists to ensure quality care.

This role emphasizes excellent service, accurate paperwork, HIPAA compliance, and timely processing of orders and payments. The position offers competitive pay, benefits, and opportunities to grow within a global eyewear leader.

Qualifications

• High School graduate or equivalent.
• Strong customer service skills.
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem solving ability.
• Familiarity with cash register, computers and calculators.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

Responsibilities

• Greets customers promptly and provides assistance.
• Explains paperwork, tests, products and services.
• Reviews prescriptions and patient information for accuracy.
• Operates POS system and handles payments securely.
• Maintains HIPAA-compliant patient records.
• Supports doctor and retail teams to deliver the LensCrafters Experience.

Skills

Customer service

Communication

Sales skills

Attention to detail

HIPAA knowledge

Cash register

Visual merchandising

Problem solving

Education

High School diploma

Job description

LensCrafters, part of EssilorLuxottica, is seeking an EyeCare Advisor to deliver the LensCrafters Experience. You will greet customers, guide frame and lens choices, and coordinate with optometrists to ensure quality care.

This role emphasizes excellent service, accurate paperwork, HIPAA compliance, and timely processing of orders and payments. The position offers competitive pay, benefits, and opportunities to grow within a global eyewear leader.