Full-Time EyeCare Advisor: Elevate Vision & Service

Talentify; West Covina (CA); On-site; USD 28,000 - 39,000; Full time

Job summary

LensCrafters is hiring an EyeCare Advisor to deliver the LensCrafters Experience and ensure top-quality optometric care in-store. You will greet customers, explain tests and services, and support both the doctor and retail teams to optimize the patient experience.

The role emphasizes accuracy, strong communication, and collaborative problem solving, with responsibilities spanning customer service, eyewear sales, and HIPAA-compliant recordkeeping.

Qualifications

• High School diploma or equivalent required.
• Strong customer service and communication skills.
• Ability to describe features/benefits of eyewear and services.
• Familiarity with cash handling and basic math.
• Organizational skills and attention to detail.

Responsibilities

• Greet customers promptly and provide assistance.
• Explain required paperwork, tests, products and services.
• Maintain patient/customer records in a HIPAA-compliant manner.
• Operate POS system accurately and handle payments.
• Support optician/doctor with scheduling and patient flow.

Skills

Customer service

Communication

Sales skills

Attention to detail

Organization

Math skills

Cash handling

Fashion awareness

Education

High School diploma or equivalent

Tools

POS system

Computers

Job description

LensCrafters is hiring an EyeCare Advisor to deliver the LensCrafters Experience and ensure top-quality optometric care in-store. You will greet customers, explain tests and services, and support both the doctor and retail teams to optimize the patient experience.

The role emphasizes accuracy, strong communication, and collaborative problem solving, with responsibilities spanning customer service, eyewear sales, and HIPAA-compliant recordkeeping.