Virtual Travel Support Specialist

Elevationtravelpartners; Charlotte (NC); Remote; USD 35,000 - 50,000; Full time

Job summary

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional in Charlotte, North Carolina. This role involves assisting clients with trip preparation and providing support throughout their travel journey.

Key responsibilities include managing requests via email, chat, and phone, helping with itinerary changes, and ensuring a positive customer experience. The ideal candidate is friendly, reliable, and has an interest in travel.

Qualifications

• Preferred customer support experience.
• Ability to communicate effectively and professionally.
• Organized and reliable with a passion for travel.

Responsibilities

• Assist clients via email, chat, and phone.
• Help with itinerary changes and general travel questions.
• Provide travel guideline and destination information.
• Follow up with travelers before departure.
• Resolve concerns ensuring a positive customer experience.

Skills

Friendly and professional communication style

Customer support experience

Reliable and organized

Comfortable using online tools

Interest in travel and client satisfaction

Job description

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional in Charlotte, North Carolina. This role involves assisting clients with trip preparation and providing support throughout their travel journey.

Key responsibilities include managing requests via email, chat, and phone, helping with itinerary changes, and ensuring a positive customer experience. The ideal candidate is friendly, reliable, and has an interest in travel.