Virtual Receptionist & Multichannel Support Specialist

Answering Service Care; United States; Remote; USD 45,847,000 - 57,859,000; Full time

Benefits offered by this job

Health/Dental/Vision

PTO

Training & Development

Childcare Reimbursement

Gym Reimbursement

Job summary

Answering Service Care is seeking dedicated Answering Service Agents to provide professional support for a diverse client base across multiple industries. You will handle inbound and some overflow calls, follow industry scripts, and document details with care.

The role emphasizes empathy, clear communication, and accurate information transfer, with opportunities for quick ramp-up, benefits, and team growth within a 50-year veteran company.

Qualifications

• Excellent communication skills both verbal and written.
• Ability to multi-task in a fast-paced environment.
• Strong listening skills and attention to detail.
• Empathetic, patient, and professional demeanor.
• Proficient computer skills and familiarity with common software.

Responsibilities

• Answer inbound calls and outbound calls with professionalism, warmth, and accuracy.
• Follow scripts and guidelines while addressing caller needs.
• Perform lead intakes and document details accurately.
• Schedule appointments and transfer calls as needed.
• Dispatch messages clearly and maintain thorough call documentation.
• Navigate multiple systems and maintain records.
• Provide outstanding customer service with empathy and patience.
• Offer live chat, SMS, and email support.

Skills

Strong verbal and written comms

Multi-tasking in fast-paced env

Active listening

Empathetic and patient demeanor

Positive attitude under pressure

Computer proficiency

Job description

Answering Service Care is seeking dedicated Answering Service Agents to provide professional support for a diverse client base across multiple industries. You will handle inbound and some overflow calls, follow industry scripts, and document details with care.

The role emphasizes empathy, clear communication, and accurate information transfer, with opportunities for quick ramp-up, benefits, and team growth within a 50-year veteran company.