Empathetic Answering Agent | Multi-Channel Support & Growth

Answering Service Care; United States; Remote; USD 22,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision

PTO from day 1

Training Courses

Childcare Reimbursement

Gym Membership Reimbursement

Job summary

Answering Service Care is seeking an Answering Service Agent to handle inbound and outbound calls with professionalism and warmth. You will follow scripts, gather details, and document information while assisting clients across various industries.

The role requires empathy, strong communication, and the ability to multitask in a fast-paced environment. Join a team that values growth, training, and dependable service delivery.

Qualifications

• Strong verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Excellent listening skills and attention to detail.
• Empathetic and compassionate approach to interactions.
• Intermediate to advanced computer skills.
• Maintain positivity and patience under pressure.

Responsibilities

• Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy.
• Follow call scripts and guidelines while actively listening and addressing caller needs.
• Perform lead intakes, gather information, and document details with precision.
• Schedule appointments and transfer calls to the appropriate contacts as needed.
• Dispatch messages accurately and efficiently with clear communication.
• Navigate multiple systems and maintain thorough call documentation.
• Provide outstanding customer service with empathy and patience.
• Engage in live chat, SMS, and email support.

Skills

Communication skills

Multi-tasking

Listening skills

Empathy

Computer skills

Positivity under pressure

Job description

Answering Service Care is seeking an Answering Service Agent to handle inbound and outbound calls with professionalism and warmth. You will follow scripts, gather details, and document information while assisting clients across various industries.

The role requires empathy, strong communication, and the ability to multitask in a fast-paced environment. Join a team that values growth, training, and dependable service delivery.