Bilingual Spanish Customer Support Specialist

Answering Service Care; Pennsylvania; On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health/Dental/Vision (FT)

PTO (Day one)

Training & Development

Childcare Reimbursement

Gym Membership Reimbursement

Job summary

Answering Service Care in the United States is seeking motivated Answering Service Agents to handle inbound and outbound calls with warmth and accuracy. You will follow scripts, gather information, schedule appointments, and transfer or dispatch messages across multiple systems.

The role spans live chat, SMS, and email support across various industries, emphasizing empathy and clear communication. Ideal candidates will excel in fast-paced environments, maintain thorough documentation, and

Qualifications

• Strong verbal and written communication skills.
• Ability to multi-task and remain focused in a fast-paced environment.
• Excellent listening skills and a keen attention to detail.
• Empathetic and compassionate approach to customer interactions.
• Intermediate to advanced computer skills.
• Ability to maintain positivity and patience under pressure.

Responsibilities

• Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy.
• Follow call scripts and industry-specific guidelines while actively listening and addressing caller needs.
• Perform lead intakes, gather information, and document details with precision.
• Schedule appointments and transfer calls to the appropriate contacts as needed.
• Dispatch messages accurately and efficiently, ensuring clear and detailed communication.
• Navigate multiple systems and maintain thorough call documentation.
• Provide outstanding customer service by demonstrating empathy and patience.
• Live chat, SMS, and email support.

Skills

Verbal skills

Written communication

Multi-tasking

Listening

Empathy

Computer skills

Positivity under pressure

Job description

Answering Service Care in the United States is seeking motivated Answering Service Agents to handle inbound and outbound calls with warmth and accuracy. You will follow scripts, gather information, schedule appointments, and transfer or dispatch messages across multiple systems.

The role spans live chat, SMS, and email support across various industries, emphasizing empathy and clear communication. Ideal candidates will excel in fast-paced environments, maintain thorough documentation, and