Virtual Receptionist

Emergency University; Baltimore (MD); Remote; USD 19,000 - 33,000; Full time

Job summary

Emergency University is seeking a friendly virtual receptionist to manage front desk operations and deliver exceptional customer service. You will handle incoming calls, direct inquiries to the right departments, and schedule appointments for staff and clients.

Additional duties include data entry, responding to emails, and maintaining organized records. The role requires strong communication, organization, and teamwork in a remote Maryland-based setting.

Qualifications

• Experience as a receptionist or in a customer-service role.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficient with phone systems and office software.

Responsibilities

• Answer and manage a high volume of incoming calls in a professional manner.
• Direct calls to the appropriate personnel or department.
• Schedule and confirm appointments for staff and clients.
• Respond to inquiries by phone and email promptly.
• Maintain accurate records of communications and transactions.
• Assist with data entry and document management.
• Collaborate with team to ensure smooth information flow.
• Uphold company policies while delivering excellent customer service.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Multitasking

Office software

Tools

Phone systems

Microsoft Office Suite

Job description

We are seeking a professional and friendly virtual receptionist to manage our front desk operations and provide exceptional customer service. The ideal candidate will be responsible for answering incoming calls, directing inquiries to the appropriate departments, and managing appointment scheduling. You will also handle administrative tasks such as data entry, responding to emails, and maintaining organized records.

Key Responsibilities:

• Answer and manage a high volume of incoming calls with a positive and professional demeanor.
• Direct calls to the appropriate personnel or department.
• Schedule and confirm appointments for staff and clients.
• Respond to customer inquiries via phone and email promptly and effectively.
• Maintain accurate records of communications and transactions.
• Assist with administrative tasks as needed, including data entry and document management.
• Collaborate with team members to ensure a seamless flow of information and support.
• Uphold company policies and procedures while providing excellent customer service.

Qualifications:

• Proven experience as a receptionist or in a similar customer service role.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficient in using phone systems, computers, and office software (e.g., Microsoft Office Suite).
• Ability to work independently and as part of a team.
• A positive attitude and a commitment to providing outstanding service.