Receptionist

Tyler Technologies, Inc.; Plano (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Tyler Technologies, Inc. in Plano, TX seeks a friendly Receptionist to be the welcoming face of the office. You will manage front desk operations, greet visitors, answer and direct calls, and provide general administrative support.

This role requires professionalism, strong communication, and the ability to multitask in a fast-paced environment. You will support various clerical tasks and help maintain an efficient office routine.

Qualifications

• High school diploma or equivalent.
• 1–2 years of office experience preferred (receptionist role).
• Experience using a multi-line phone system in a high-volume environment is highly desirable.
• Strong organizational skills, multitasking ability, and attention to detail.

Responsibilities

• Answer, screen, and direct incoming calls following established procedures.
• Provide callers with information such as address, directions, fax numbers, and website details.
• Greet and assist visitors, job applicants, vendors, and clients, directing them to staff.
• Assist with special projects as needed.
• Coordinate PTO with Partner team to ensure coverage.
• Perform clerical tasks such as photocopying and data entry.
• Handle multiple lines and direct inquiries to the correct resources.
• Stay calm and professional in high-pressure situations.
• Work as part of a team and independently to maintain front desk coverage.

Skills

Customer service

Multi-line phone

Organization

Communication

Education

High school diploma

Tools

Microsoft Office

Job description

The Receptionist is the first point of contact for clients, vendors, employees, and visitors, managing front desk operations, answering and directing phone calls, and providing general administrative and clerical support. This role requires maintaining a professional, approachable, and courteous demeanor, ensuring a positive impression of the company. The Receptionist plays a critical role in creating a positive impression of the company for clients, vendors, and visitors. As the face of the organization, the Receptionist is responsible for ensuring all inquiries are handled promptly and accurately. This position must work independently within established guidelines and contribute to maintaining a professional and efficient office environment.

Responsibilities

• Answer, screen, and direct incoming calls to the appropriate person or department following established procedures.
• Provide callers with information such as company address, directions, fax numbers, and website details.
• Greet and assist visitors, job applicants, vendors, and clients, directing them to the appropriate staff member or department.
• Assist with special projects as needed.
• Coordinate PTO with Partner team to ensure smooth daily operations and provide coverage during absences.
• Perform additional clerical tasks such as photocopying, and data entry.
• Handle multiple phone lines and direct inquiries to the correct resources, even when managing several requests simultaneously.
• Stay calm, organized, and professional in high-pressure situations, dealing with irate callers, multiple callers, and varied personalities.
• Work effectively as part of a team and independently, maintaining a structured schedule to ensure uninterrupted front desk coverage.

Qualifications

• High school diploma or equivalent; additional qualifications are a plus.
• Minimum of 1-2 years of experience in an office environment, preferably in a receptionist role.
• Experience using a multi-line phone system in a high call volume environment is highly desired.
• Strong organizational skills, multitasking ability, and attention to detail.
• Excellent verbal and written communication skills and a strong customer service orientation.
• Proficiency with Microsoft Office products (Outlook, Word, Excel) and familiarity with general office equipment.
• Ability to handle sensitive information with discretion and professionalism.