Virtual Receptionist

ACC Solutions; United States; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Fully remote

Job summary

ACC Solutions is seeking a Virtual Receptionist to be the friendly, professional voice for businesses nationwide. You will answer calls, take messages, book appointments, and route urgent issues according to client scripts in a fully remote role.

No prior call center experience is required; we provide full training and a supportive, U.S.-based team. This is a remote, work-from-home position with a shift-based schedule.

Qualifications

• Excellent verbal communication and a friendly phone presence.
• Strong typing and the ability to multitask while talking.
• Reliable high-speed internet and a quiet workspace.
• Comfort learning new software quickly.
• Bilingual (English and Spanish) is a plus.

Responsibilities

• Answer inbound calls promptly and professionally, following client scripts
• Take accurate messages and capture caller details
• Book appointments and route urgent calls per escalation rules
• Log every interaction accurately in our systems
• Deliver a warm, human experience on every call

Skills

Verbal communication

Typing speed & accuracy

Reliable internet

Software adaptability

Bilingual (English/Spanish)

Tools

CRM software

Scheduling tools

Job description

Be the friendly, professional voice for businesses across the country.

Department

Customer Operations

Location

Remote (US)

Type

Full-time

Schedule

Shift-based

About the role

As a Virtual Receptionist, you are the first person callers reach when they contact the businesses we serve. You answer calls warmly and professionally, take accurate messages, book appointments and route urgent issues — following each client's custom script.

No prior call experience is needed. Full training is provided, and you'll be part of a supportive, U.S.-based team. This is a fully remote, work-from-home role.

What you will do

• Answer inbound calls promptly and professionally, following client scripts
• Take accurate messages and capture caller details
• Book appointments and route urgent calls per escalation rules
• Log every interaction accurately in our systems
• Deliver a warm, human experience on every call

What we are looking for

• Excellent verbal communication and a friendly phone presence
• Strong typing and the ability to multitask while talking
• Reliable high-speed internet and a quiet workspace
• Comfort learning new software quickly

Nice to have

• Prior call center, reception or customer service experience
• Bilingual (English and Spanish)
• Experience with CRMs or scheduling tools

What we offer

• Fully remote, work-from-home role