Virtual Proctor & Exam Experience Specialist

Health & Safety Council; Gonzales (LA); On-site; USD 30,000 - 54,000; Full time

Job summary

Health & Safety Council seeks a Live Online Proctor to supervise trainees in virtual labs. Responsibilities include check-in, ID verification, monitoring, and enforcing lab rules while guiding trainees through procedures.

Excellent customer service and strong written/spoken communication are essential. The role requires the ability to work quietly, learn detailed procedures, and adapt to a flexible schedule, including evenings and weekends.

Qualifications

• High School Diploma or GED required.
• Knowledge of HASC policies and goals.
• Proficiency with Windows Office and Internet browsers.
• Ability to work flexible schedule including evenings and weekends or at different locations.

Responsibilities

• Checks in trainees and verifies identification prior to testing.
• Monitors trainees throughout training event.
• Communicates lab rules and policies to trainees while proctoring to ensure adherence to HASC rules and policies.
• Explains the course and/or exam processes.
• Assists trainees with technical assistance related to course navigation, login process, or equipment setup.
• Understands testing procedures for each exam and adheres to company quality and security measures.
• Reports suspected irregularities or trainee behavior to management immediately.
• Maintains professional and respectful demeanor.
• Assists with covering for lunches and breaks.
• Reports course problems or discrepancies to Supervisor of Live Online Proctoring.
• Performs other duties as assigned.

Skills

Customer service

Communication

Independent work

Attention to detail

Under pressure

Cross-training

Education

High School Diploma or GED

Tools

Windows Office

Internet Browsers

Job description

Health & Safety Council seeks a Live Online Proctor to supervise trainees in virtual labs. Responsibilities include check-in, ID verification, monitoring, and enforcing lab rules while guiding trainees through procedures.

Excellent customer service and strong written/spoken communication are essential. The role requires the ability to work quietly, learn detailed procedures, and adapt to a flexible schedule, including evenings and weekends.