Virtual Patient Companion

Commonspirit; Phoenix (AZ); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking compassionate individuals for the Virtual Patient Companion role. This rewarding position involves providing vital support to patients in a virtual environment, ensuring their safety and comfort through constant monitoring and communication. As part of a dedicated team, you will utilize advanced technology to observe patient behaviors and respond appropriately to their needs. With a commitment to compassion and quality care, this organization offers a supportive work environment and a range of benefits to nurture your career. Join a mission-driven team making a difference in healthcare.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Retirement Plans

Adoption Assistance

Performance Bonus Eligibility

Qualifications

• 3 years of recent patient care experience or nursing fundamentals completion.
• Ability to learn and use video monitoring equipment.

Responsibilities

• Maintain continuous surveillance of assigned patients.
• Communicate with bedside staff in a timely manner.
• Document observations and actions taken.

Skills

Patient Care Experience

Communication Skills

Observation Skills

Technical Troubleshooting

Basic Math Skills

Education

High School Diploma or Equivalent

Nursing Fundamentals

Tools

Streaming Video Monitoring Equipment

Telecommunication Tools

Job description

Join to apply for the Virtual Patient Companion role at CommonSpirit Health

1 week ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Responsibilities

While this position provides virtual patient companion services to the patients of CommonSpirit Health across the United States, this position must work on-site at our Phoenix AZ Virtual Hospital located at 3033 N. 3rd Avenue.

Virtual Patient Companion

Working as a Patient Companion is a rewarding career that allows you to help people in need across the United States in a 24/7 virtual call center environment. As part of our highly specialized team of patient caregivers at CommonSpirit Health's Virtual Hospital in Phoenix, AZ, this position will continually monitor patients that have been identified as being high risk of falling, elopement, illicit drug/alcohol use, disoriented/demented, pulling out lines/tubes and/or other areas of potential concern that could jeopardize their safety or ability to heal at 140+ hospitals across 21 states. Patient Companions are naturally compassionate individuals who are comfortable talking to people who might be emotional, panicked, stressed or in pain. While working under stress, the right person will be eager to work virtually with our patients in a calm and efficient manner and respond to situations ensuring the best possible outcome for the patient. Is that person you?

What You'll Do

Utilizing live non-recorded streaming video equipment and two-way communication devices, you will be the eyes and ears for our onsite patient care team by maintaining continuous surveillance of assigned patients across the country. You will need to recognize the difference between emergency and non-emergency changes in behaviors and quickly evaluate the situation, initiating communication with patients as appropriate or reporting any situation needing immediate and direct intervention to maintain patient safety, healing, and comfort. You will practice direct observation and active listening skills to anticipate a change in behavior and know which questions to ask to obtain critical details needed to accurately and efficiently engage the onsite staff. You may serve as the patient’s lifeline for questions or an escalation trigger for immediate patient care needed or simply a sense of comfort knowing that someone is always there while not being directly in the room.

While you’re busy caring for our patients, we’ll take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, performance bonus eligibility and more!

Why Should You Choose Us

What sets us apart from other healthcare organizations? How much time do you have? In short, it all starts with our current employees. They believe in living our mission to provide compassion to everyone. We, in turn, believe that growing and supporting our people allows us to deliver a higher degree of quality care to our patients. Whether in-person or virtually, CommonSpirit Health advocates for all who live in the communities we serve, especially the most vulnerable. Choose an organization who will champion your talents and nurture your career. Choose CommonSpirit Health!

Work Requires

• Ability to accurately recognize signs of patient agitation, impulsiveness, pulling at lines/tubes, and/or illicit drug or alcohol use
• Capacity to take appropriate action and follow established protocols of notifying staff of patient safety concern(s) identified and maintains effective communication channels with patients, colleagues, bedside direct patient care staff.
• Reporting potentially dangerous changes in patient behavior and escalating communications as necessary using established protocols and best judgment.
• Knowledge of or ability to learn procedures, equipment, and terminology applicable to the operations of the assigned work unit

An Incumbent

• Monitors patients utilizing video observation platforms and telecommunication tools
• Follows proper channels of communication in handling routine and emergency situations
• Follows established protocols/procedures
• Has awareness of and strives to improve department metrics
• Represents the core values of CommonSpirit Health during all interactions

Essential Key Job Responsibilities

• Maintains continuous surveillance of assigned patients/rooms to ensure patient is interacting appropriately with care environment and surroundings; initiates communication with patient as appropriate.
• Communicates with bedside staff in a timely, professional, and courteous manner
• Reports camera disruption or obstructions to the patient care team in a timely manner.
• Identifies changes in the patient’s behavior and/or condition in accordance with established guidelines
• Documents observations and subsequent actions taken to maintain timely and accurate record
• Documents calls to care providers or use of STAT alarm. Documents and reports system and/or equipment malfunctions to the appropriate party.

Qualifications

Required

• High School diploma or equivalent and 3 years of recent patient care experience OR official transcript reflecting completion of fundamentals of nursing and one semester of clinical practice in an RN school.

Preferred

• Current Nursing Assistant, Medical Assistant, or EMT certification/license OR current enrollment in a healthcare program such as medical school, nursing, respiratory therapy, radiology technician, etc.

Skills, Abilities, and Knowledge

• Knowledge of or ability to learn the function and use of streaming video monitoring equipment.
• Ability to learn to access multiple video observation platforms and hospital portals, understanding workflow protocols.
• Ability to maintain constant observation and identify circumstances needing intervention.
• Ability to understand and follow protocols, document observations accurately, and establish effective relationships.
• Ability to troubleshoot routine technical problems and perform basic math calculations.
• Ability to understand and adhere to procedures related to healthcare information safety and risk management.
• Proficiency in English communication and use of office software.
• Completion of the competency-based training program as a Virtual Companion at CommonSpirit Health.

Overview

Inspired by faith, driven by innovation, powered by humankindness, CommonSpirit Health is creating a healthier future for all through integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, it delivers over 20 million patient encounters annually through numerous clinics, hospitals, and virtual services. With over 157,000 employees, 45,000 nurses, and 25,000 physicians across 24 states, it contributes significantly to community health and charity care.

Pay Range

$17.12 - $23.54 /hour

Additional Details

Seniority level: Not Applicable

Employment type: Full-time

Job function: Other

Industries: Wellness and Fitness Services, Hospitals and Health Care, Medical Practices

Referrals increase your chances of interviewing at CommonSpirit Health by 2x

Sign in to set job alerts for “Virtual Patient Companion” roles.

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.