Virtual Patient Companion

Dignity Health; Phoenix (AZ); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking compassionate individuals for the role of Virtual Patient Companion. This rewarding position involves providing virtual support to patients in a 24/7 call center environment, ensuring their safety and comfort. As part of a specialized team, you will monitor high-risk patients across numerous hospitals, utilizing advanced video technology to communicate effectively with onsite care teams. This role not only requires strong observational skills but also a commitment to compassionate care. Join a team dedicated to making a difference in the lives of vulnerable communities while nurturing your professional growth.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Retirement Plans

Paid Vacation

Adoption Assistance

Performance Bonuses

Qualifications

• 3 years of recent patient care experience or completion of nursing fundamentals.
• Current medical certification/license preferred.

Responsibilities

• Monitor patients continuously via video and communicate with bedside staff.
• Recognize behavioral changes and report urgent concerns promptly.

Skills

Patient Care Experience

Communication Skills

Technical Troubleshooting

Observation Skills

Education

High School Diploma

Nursing Fundamentals

Tools

Streaming Video Systems

Job description

Responsibilities

While this position provides virtual patient companion services to the patients of CommonSpirit Health across the United States, it must be performed on-site at our Phoenix AZ Virtual Hospital located at 3033 N. 3rd Avenue.

Virtual Patient Companion

Working as a Patient Companion is a rewarding career that helps people in need across the U.S. in a 24/7 virtual call center environment. As part of our specialized team at CommonSpirit Health's Virtual Hospital in Phoenix, AZ, this role involves monitoring high-risk patients (e.g., fall risk, elopement, substance use, disorientation, pulling lines/tubes) across 140+ hospitals in 21 states. Patient Companions are compassionate, comfortable talking to emotionally distressed or in-pain individuals, working virtually to ensure safety and comfort under stress.

What you'll do:

• Use live streaming video and two-way communication tools to monitor patients, acting as the eyes and ears for onsite care teams.
• Recognize behavioral changes, evaluate situations, and communicate or report urgent concerns promptly.
• Practice active observation and listening to anticipate behavioral changes and engage onsite staff effectively.
• Provide reassurance and support to patients, serving as a lifeline or escalation point as needed.

We offer benefits including health/dental/vision insurance, FSA, retirement plans, paid vacation, adoption assistance, performance bonuses, and more.

Why choose us:

We stand out through our commitment to compassion, supporting our staff to deliver high-quality care. We advocate for vulnerable communities and nurture your professional growth. Join us at CommonSpirit Health!

Work Requirements:

• Recognize signs of agitation, impulsiveness, substance use, and other safety concerns.
• Follow protocols to notify staff and communicate effectively with team members.
• Report behavioral changes and escalate as necessary.
• Learn procedures, equipment, and terminology relevant to the role.

Key Responsibilities:

• Monitor patients continuously via video, ensuring appropriate interaction and safety.
• Communicate with bedside staff professionally and promptly.
• Report technical issues or obstructions.
• Identify behavioral or condition changes per guidelines.
• Document observations, actions, and reports accurately.

Qualifications

Required: High school diploma and 3 years recent patient care experience or completion of nursing fundamentals and clinical practice.

Preferred: Current medical certification/license (Nursing Assistant, Medical Assistant, EMT) or enrollment in a healthcare program.

Skills, Abilities, and Knowledge:

• Ability to learn and operate streaming video and hospital systems.
• Maintain constant observation and follow protocols.
• Document accurately and establish effective relationships.
• Troubleshoot basic technical issues and perform basic math.
• Adhere to safety, privacy, and communication standards.

Overview

CommonSpirit Health is committed to building a healthier future through integrated health services, employing over 157,000 staff across the U.S., delivering extensive community and charity services, and fostering innovation and compassion in healthcare.