Virtual Patient Care Specialist - Part-Time

LifeMD, Inc.; New York (NY); Remote; USD 28,000 - 34,000; Part time

Benefits offered by this job

Retirement Plan (401k, Roth 401k)

Job summary

LifeMD, Inc. is seeking a Part-time Customer Service Representative to be the face of our Virtual Patient Care platform, ensuring an excellent patient experience by answering questions and coordinating with clinicians.

Requirements include 2+ years in call center or patient coordination, 2+ years of remote work, ability to handle confidential information, and weekend 12-hour shifts (Sat/Sun 8a–8p EST). Pay is $22.50/hour with a Retirement Plan (401k, Roth 401k).

Qualifications

• 2+ years of related work experience in call center, patient coordination or claims related roles.
• Must have 2+ years of remote work experience.
• Ability to work confidential and sensitive information.
• Must be able to work 12 hour shifts on Saturdays/Sundays from 8a-8p EST

Responsibilities

• Greet patients with a warm and welcoming presence and serve as the face of our Virtual Care platform.
• Answering calls from patients with a courteous and professional manner.
• Provide patients with solutions to any inquiries they may have.
• Maintain patient accounts and information.
• Work with medical team to handle patient scheduling.
• Provide leadership and guidance to other Customer Service Representatives.

Skills

Remote work experience

Customer service

Healthcare experience

Communication

Job description

LifeMD, Inc. is seeking a Part-time Customer Service Representative to be the face of our Virtual Patient Care platform, ensuring an excellent patient experience by answering questions and coordinating with clinicians.

Requirements include 2+ years in call center or patient coordination, 2+ years of remote work, ability to handle confidential information, and weekend 12-hour shifts (Sat/Sun 8a–8p EST). Pay is $22.50/hour with a Retirement Plan (401k, Roth 401k).