Flexible Schedule Job Customer Service Associate Representative – Remote Department- MD Live by[...]

MaziCTools; United States; Hybrid; USD 30,000 - 45,000; Full time

Job summary

MaziCTools is looking for a Customer Service Associate to provide virtual support for our patients. This remote role requires answering inbound calls and chats, addressing customer inquiries, and ensuring high levels of patient satisfaction.

With a focus on delivering extraordinary customer service and maintaining compliance with relevant regulations, candidates must possess excellent communication skills and the ability to handle multiple tasks in a fast-paced environment.

Experience in a call center is preferred, along with a commitment to problem-solving and teamwork.

Qualifications

• 1–3 years of customer service experience required; call-center experience preferred.
• Fluency in reading, writing, and communicating in English.
• Strong organizational, written, and verbal communication skills.

Responsibilities

• Answer inbound calls/chats from patients, assisting with customer service issues.
• Handle an average of 40–50 calls/chats per day.
• Resolve customer complaints through independent problem-solving.

Skills

Customer service skills

Communication skills

Problem-solving skills

Microsoft Office Suite

Empathy

Organizational skills

Education

High School diploma or equivalent

Job description

About MDLIVE

MDLIVE is a telehealth company providing virtual care services for general health, primary care, behavioral health, and dermatology. We deliver extraordinary customer care by promptly and accurately responding to our patients' concerns, reinforcing our benefits and services by connecting with our patients to establish long lasting relationships that will foster brand loyalty.

What We Expect

To further our mission and ensure that day-to-day activities support our initiatives, we expect employees to deliver extraordinary customer service, foster patient relationships, document necessary patient profile information, and ensure all interactions promote patient satisfaction, effectiveness, proficiency, and quality.

Responsibilities

• Answer inbound calls/chats from patients, assisting with all customer service issues including registrations, consultations, prescription/pharmacy issues, billing concerns, collections, technical support, and navigational assistance.
• Handle an average of 40–50 calls/chats per day.
• Take calls back‑to‑back (or simultaneous chats) while toggling through several applications on multiple screens.
• Practice active listening and remain customer‑focused to meet tailored needs, providing positive outcomes for patients' well‑being.
• Attend 100% of the training program (3 weeks) and the first 90days of employment.
• Resolve customer complaints through independent problem‑solving skills, resource utilization, and one‑call resolution.
• Understand and strive to exceed call‑center metrics while providing accurate information to callers with a courteous and professional demeanor.
• Other duties as assigned.

Work Environment

Work in a highly customer-focused, metrics‑driven environment that supports quality of service and compliance through policies and procedures. Ability to work in a fast‑paced virtual health environment and ensure compliance with all relevant laws, policies, and HIPAA regulations.

Qualifications

• High School diploma or equivalent.
• 1–3 years of customer service experience required; call‑center experience preferred.
• A dedicated workspace with no distractions is required.
• Intermediate proficiency in Microsoft Office Suite.
• Strong organizational, written, and verbal communication skills.
• Empathetic and understanding while supporting patients with varying needs.
• Foster teamwork and partnership with cross‑functional departments to resolve issues and improve patient experience.
• Ability to think outside the box and demonstrate problem‑solving skills.
• Fluency in reading, writing, and communicating in English.
• Detail‑oriented and able to type at least 25wpm.
• Self‑directed and able to work independently with minimum supervision.

Flexible Schedule Job Customer Service Associate Representative - Remote Department – MD Live by Evernorth Job ID‑1481