Customer Service Representative

LifeMD; Greenville (SC); On-site; USD 25,571 - 36,420; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental & Vision)

Paid Time Off (Vacation, Sick & Public Holidays)

Training & Development

Job summary

A healthcare technology company in Greenville, SC, is seeking a Customer Service Representative to enhance the patient experience on their Virtual Patient Care platform. You will be responsible for managing patient inquiries, maintaining information, and collaborating with the medical team. The ideal candidate has at least one year of relevant experience and strong customer service skills. This role offers a competitive pay rate and a supportive work environment.

Qualifications

• 1+ year of experience in call center or patient coordination.
• Ability to handle confidential information.
• Full-time onsite work required.

Responsibilities

• Greet patients warmly and represent the Virtual Care platform.
• Answer incoming patient calls professionally.
• Provide solutions to patient inquiries.
• Maintain patient accounts and information.
• Work with medical team for patient scheduling.
• Guide other Customer Service Representatives.

Skills

Customer service

Problem solving

Communication

Tools

Google Suite

Job description

Overview

LifeMD is a leading digital healthcare company committed to expanding access to virtual care, pharmacy services, and diagnostics by making them more affordable and convenient for all. Focused on both treatment and prevention, our unique care model is designed to optimize the patient experience and improve outcomes across more than 200 health concerns. To support our expanding patient base, LifeMD leverages a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, a 22,500-square-foot affiliated pharmacy, and a U.S.-based patient care center. Our company — with offices in New York City; Greenville, SC; and Huntington Beach, CA — is powered by a dynamic team of passionate professionals. From clinicians and technologists to creatives and analysts, we\'re united by a shared mission to revolutionize healthcare. Employees enjoy a collaborative and inclusive work environment, hybrid work culture, and numerous opportunities for growth. Want your work to matter? Join us in building a future of accessible, innovative, and compassionate care.

About the role

We are looking for a Customer Service Representative to serve as the face of our Virtual Patient Care platform. You will be in charge of ensuring that our patients have the best experience possible as they enter our virtual platform. This will entail answering patient questions and concerns, as well as serving as a liaison between our patients and LifeMD Southern Patient Care. Professionalism and expert customer service skills are a must. If you have a passion for helping others and providing a memorable patient experience, then apply today and become a part of our team!

Responsibilities

• Greet patients with a warm and welcoming presence and serve as the face of our Virtual Care platform
• Answer incoming calls from patients with a courteous and professional manner
• Provide patients with solutions to any inquiries they may have
• Maintain patient accounts and information
• Work with medical team to handle patient scheduling
• Provide leadership and guidance to other Customer Service Representatives

Requirements

Basic Qualifications:

• 1+ year of related work experience, which can include call center, patient coordination or claims experience
• Ability to work confidential and sensitive information
• Must be able to work full-time onsite (this is not a remote position)

Preferred Qualifications:

• Computer literate and proficient in Google Suite
• Strong problem solving and decision-making skills
• Experience working in the medical field

Benefits

• Pay: $22.50/hour
• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development