Customer Service Representative

7Seventy; United States; Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Training and development opportunities

Job summary

7Seventy is seeking a Customer Service Representative to support patients via a virtual care platform, delivering a professional and positive service experience. You will handle inbound patient questions, maintain account information, assist with scheduling, and coordinate with the medical team.

The role emphasizes remote work with a focus on patient confidentiality, strong customer service, and the ability to guide other representatives.

Qualifications

• At least 2 years of related professional experience in call center, patient coordination, or similar environments.
• At least 2 years of remote work experience.
• Ability to handle confidential and sensitive information professionally.
• Strong customer service skills and a professional approach to patient interactions.
• Experience with Google Suite is preferred.

Responsibilities

• Welcome patients with a professional, courteous and supportive approach in the virtual care platform.
• Answer incoming patient calls in a courteous and professional manner.
• Respond to patient questions and concerns and provide appropriate solutions when possible.
• Maintain accurate patient accounts and information.
• Coordinate with the medical team to assist with patient scheduling.
• Serve as a liaison between patients and the patient care team.
• Provide leadership and guidance to other Customer Service Representatives.

Skills

Customer service

Communication

Problem solving

Call center experience

Remote work experience

Professional demeanor

Tools

Google Suite

Job description

This Customer Service Representative role focuses on supporting patients through a virtual care platform and helping create a smooth, professional, and positive service experience. The position handles incoming patient questions, maintains account information, assists with scheduling, coordinates with the medical team, and provides guidance to other customer service representatives.

What You'll Do

• Welcome patients with a professional, courteous, and supportive approach while serving as a primary point of contact within the virtual care platform.
• Answer incoming patient calls in a courteous and professional manner.
• Respond to patient questions and concerns and provide appropriate solutions when possible.
• Maintain accurate patient accounts and information.
• Coordinate with the medical team to assist with patient scheduling.
• Serve as a liaison between patients and the patient care team.
• Provide leadership and guidance to other Customer Service Representatives.

Qualifications

• At least 2 years of related professional experience, including experience in a call center, patient coordination, claims, or a similar environment.
• At least 2 years of remote work experience.
• Ability to handle confidential and sensitive information appropriately.
• Strong customer service skills and a professional approach to patient interactions.
• Strong problem-solving and decision-making abilities.
• Computer proficiency and experience with Google Suite are preferred.
• Previous experience working in the medical field is preferred.
• Medical, dental, and vision coverage.
• Paid time off, including vacation, sick time, and public holidays.
• Training and development opportunities.

Additional Information

• This is a remote position.
• The role requires professionalism and strong customer service skills when supporting patients throughout their virtual care experience.
• Experience in call center operations, patient coordination, or claims may satisfy the related experience requirement.