Virtual Patient Care Concierge

Socket.dev; United States; Remote; USD 25,000 - 36,000; Part time

Benefits offered by this job

Remote work

Part-time

Flexible schedule

Job summary

Socket.dev is hiring a Care Coordinator to guide patients through their healthcare journey in a virtual, part-time capacity. The role emphasizes empathy, clear communication, and streamlined administrative support across our clinical team.

Responsibilities include scheduling, documentation in EMR, and liaising with patients, providers, insurers, and labs. The position requires HIPAA awareness and strong multitasking in a remote environment.

Qualifications

• High school diploma or equivalent.
• One year experience in a health care based patient service role requiring use of multiple software systems.
• Proficiency in computer software including electronic medical records, word processing, spreadsheets and calendaring.
• Excellent problem-solving skills and ability to navigate ambiguity.
• Effective verbal and written communication with the ability to thrive in a virtual environment.
• Knowledge of medical record management, medical terminology and healthcare billing practices.
• Time management and prioritization skills to manage multiple tasks successfully.

Responsibilities

• Appointment scheduling, notification, reminders, and troubleshooting
• Receive inbound calls and place outbound calls from/to: patients, provider offices, insurance companies, labs and other individuals involved in our patients care
• Prepare, organize, submit and manage care documentation in electronic medical records systems and other internal tools
• Support our clinician team with a proactive mindset that includes prompt responses and high attention to detail
• Support our patients health with empathy, clear communication and simplifying steps where possible
• Demonstrate knowledge of HIPAA regulations and maintain the confidentiality of patient information to be compliant with internal policies and procedures
• Work collaboratively with the team to deliver a delightful patient experience
• Self motivated and organized with excellent follow up and follow through on tasks
• Other duties as assigned

Skills

Problem solving

Verbal and written communication

Time management

Multilingual

Education

High school diploma or equivalent

Tools

EMR systems

Word processing

Spreadsheets

Calendaring

Job description

Socket.dev is hiring a Care Coordinator to guide patients through their healthcare journey in a virtual, part-time capacity. The role emphasizes empathy, clear communication, and streamlined administrative support across our clinical team.

Responsibilities include scheduling, documentation in EMR, and liaising with patients, providers, insurers, and labs. The position requires HIPAA awareness and strong multitasking in a remote environment.