Patient Experience Coordinator - Front Desk

Socket.dev; Kirkland (WA); On-site; USD 42,000 - 62,000; Full time

Job summary

Socket.dev is seeking a professional and detail-oriented Patient Services Representative - Front Desk to join our healthcare team. You will ensure seamless patient care by managing registration, appointment scheduling, and clinical call coordination across multiple practices and facilities.

The role emphasizes strong customer service, accurate documentation, and the ability to navigate multiple computer systems while maintaining a welcoming lobby and adherence to billing processes.

Qualifications

• High school diploma or equivalent.
• 0-1 years of customer service experience, preferably in a call center, healthcare, or retail environment.
• Proficient in collecting patient payments at the time of service.
• Skilled in navigating multiple computer systems simultaneously.
• Competent in Microsoft Office applications.

Responsibilities

• Greet patients warmly and professionally upon arrival; manage registration and scheduling.
• Coordinate clinical calls and route to appropriate departments.
• Assist patients with forms and paperwork to ensure accuracy.
• Maintain a clean, organized lobby and work area.
• Escalate patient concerns to appropriate teams as needed.
• Support billing processes and understand medical services offered by practitioners.
• Enter referral information and keep patient charts up-to-date.
• Demonstrate reliable attendance and punctuality to support patient care.

Skills

Customer service

Call center experience

Multi-system navigation

Data entry

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Socket.dev is seeking a professional and detail-oriented Patient Services Representative - Front Desk to join our healthcare team. You will ensure seamless patient care by managing registration, appointment scheduling, and clinical call coordination across multiple practices and facilities.

The role emphasizes strong customer service, accurate documentation, and the ability to navigate multiple computer systems while maintaining a welcoming lobby and adherence to billing processes.