Hybrid Patient Care & Scheduling Coordinator

Socket.dev; Irvine (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Paid vacation

401(k) plan

Flexible scheduling

Wellness perks

Job summary

Socket.dev is seeking a Patient Care Coordinator to be the friendly, on-it voice patients hear first and the glue that keeps our Hydration Room clinics running smoothly behind the scenes.

In this full-time hybrid role, you will handle inbound and outbound calls, schedule Mobile IV appointments, manage email queues, maintain SOPs, and support district managers. You may work mostly remote with occasional onsite time at clinics, warehouses, or offices.

Qualifications

• 1–2 years in customer service or healthcare/wellness preferred
• Strong verbal and written communication with a patient-first mindset
• Experience with high-volume email and/or inbound call queues
• Comfortable with scheduling systems, CRM tools, and basic computer skills
• Sharp multitasking and organizational skills
• Able to work both remotely and onsite; remote shifts from a quiet, professional space
• Reliable internet, and a punctual, focused presence on every call
• Availability between 6:00 AM – 6:30 PM, 7 days a week (specific shifts assigned by leadership)

Responsibilities

• Be the main operator across all clinic locations — handling inbound and outbound patient and member calls, resolving questions about services, treatments, and memberships, and keeping call routing and documentation on point
• Coordinate Mobile IV appointment scheduling as the go-between for patients, staff, and the mobile team
• Keep on top of customer service and membership email queues, resolving what you can and looping in the right teammate for anything bigger
• Help maintain clinic SOPs — flagging gaps, keeping docs current, and guiding new hires through the ropes
• Jump in when staff call out, coordinating coverage so patient care never skips a beat
• Support District Managers on weekends as a reliable point of contact for whatever comes up
• Work onsite at a clinic, office, or warehouse when needed — or use the space as your home base if you prefer in-person
• Pitch in on other operational tasks as they come up

Skills

Customer service

Healthcare experience

Scheduling

CRM tools

Multitasking

Tools

CRM software

Scheduling systems

Job description

Socket.dev is seeking a Patient Care Coordinator to be the friendly, on-it voice patients hear first and the glue that keeps our Hydration Room clinics running smoothly behind the scenes.

In this full-time hybrid role, you will handle inbound and outbound calls, schedule Mobile IV appointments, manage email queues, maintain SOPs, and support district managers. You may work mostly remote with occasional onsite time at clinics, warehouses, or offices.