Virtual Member Support Specialist III

ADP, Inc.; Beaumont (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

ADP, Inc. on-site Virtual Contact Center Representative III provides exceptional service to members across multiple channels, including phone, video, email, and text. The role resolves inquiries, processes transactions, and recommends products to help members meet financial goals.

The candidate should have 3–5 years of related experience and a high school diploma or GED. Collaboration with other departments ensures a seamless member experience.

Qualifications

• Three to five years of related customer service experience.
• High school diploma or GED required.
• Experience in credit union or financial services is preferred.

Responsibilities

• Provide exceptional service via phone, video, email, text and other channels.
• Assist members with credit union needs and transactions.
• Recommend products and services to meet members' financial goals.
• Collaborate with other departments to ensure a seamless member experience.

Skills

Strong communication

Interpersonal skills

Multichannel support

Attention to detail

Customer service experience

Education

High school diploma or GED

Tools

Microsoft Office

Job description

ADP, Inc. on-site Virtual Contact Center Representative III provides exceptional service to members across multiple channels, including phone, video, email, and text. The role resolves inquiries, processes transactions, and recommends products to help members meet financial goals.

The candidate should have 3–5 years of related experience and a high school diploma or GED. Collaboration with other departments ensures a seamless member experience.