(On Site) Virtual Contact Center Representative III

Rave Financial; Beaumont (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Rave Financial seeks a on-site Virtual Contact Center Representative III to deliver exceptional service across phone, video, email, text, and other channels from Beaumont, TX. You will assist members with credit union needs, resolve inquiries, and recommend suitable products and services.

The role requires 3–5 years of related experience, a high school education or GED, and strong communication skills to handle multiple inquiries while maintaining confidentiality and professionalism.

Qualifications

• Three to five years of similar or related experience.
• Strong communication and interpersonal skills.
• Ability to handle multiple inquiries efficiently.
• Working knowledge of credit union products and electronic delivery systems.
• Proficiency with digital communication tools and online banking.

Responsibilities

• Provide exceptional service and support through multiple channels.
• Assist members with credit union needs, transactions, and information.
• Offer accurate information and recommend products and services.
• Collaborate with other departments to ensure a seamless member experience.

Skills

Strong communication

Interpersonal skills

Multi-channel communication

Attention to detail

Credit union products

Digital tools

Online banking

Problem solving

Education

High school education or GED

Tools

Microsoft Office

Job description

(On Site) Virtual Contact Center Representative III

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Role:

To provide exceptional service and support to members and potential members through multiple channels, including phone, video, email, text, and other electronic services. This role assists members with their credit union needs by offering accurate information, resolving inquiries, performing transactions, and recommending products and services that best meet members' financial goals. The Virtual Contact Center Representative III works collaboratively with other departments to create a seamless, positive member experience.

Knowledge and Skills:

Experience Three years to five years of similar or related experience.

Education

A high school education or GED.

Interpersonal Skills

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills

• 'Strong communication and interpersonal skills with a professional and engaging demeanor across all service channels.
• 'Ability to handle multiple priorities and member inquiries efficiently while maintaining attention to detail.
• 'Working knowledge of credit union products, services, policies, and electronic delivery systems.
• 'Problem-solving skills with the ability to research, analyze, and resolve member concerns effectively.
• 'Proficiency with digital communication tools, online banking systems, and Microsoft Office applications