Senior Virtual Contact Center Specialist III

Rave Financial; Beaumont (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Rave Financial seeks a on-site Virtual Contact Center Representative III to deliver exceptional service across phone, video, email, text, and other channels from Beaumont, TX. You will assist members with credit union needs, resolve inquiries, and recommend suitable products and services.

The role requires 3–5 years of related experience, a high school education or GED, and strong communication skills to handle multiple inquiries while maintaining confidentiality and professionalism.

Qualifications

• Three to five years of similar or related experience.
• Strong communication and interpersonal skills.
• Ability to handle multiple inquiries efficiently.
• Working knowledge of credit union products and electronic delivery systems.
• Proficiency with digital communication tools and online banking.

Responsibilities

• Provide exceptional service and support through multiple channels.
• Assist members with credit union needs, transactions, and information.
• Offer accurate information and recommend products and services.
• Collaborate with other departments to ensure a seamless member experience.

Skills

Strong communication

Interpersonal skills

Multi-channel communication

Attention to detail

Credit union products

Digital tools

Online banking

Problem solving

Education

High school education or GED

Tools

Microsoft Office

Job description

Rave Financial seeks a on-site Virtual Contact Center Representative III to deliver exceptional service across phone, video, email, text, and other channels from Beaumont, TX. You will assist members with credit union needs, resolve inquiries, and recommend suitable products and services.

The role requires 3–5 years of related experience, a high school education or GED, and strong communication skills to handle multiple inquiries while maintaining confidentiality and professionalism.