(On-Site) Virtual Contact Center Representative

Automatic Data Processing, Inc.; Beaumont (TX); Sur place; USD 30 000 - 40 000; Plein temps

Résumé du poste

Automatic Data Processing, Inc. is seeking an On-Site Virtual Contact Center Representative to assist members with credit union products, services, and inquiries.

You will provide information, education, and service, helping members set up accounts and resolve questions in a secure, friendly environment. You will collaborate with other departments to ensure a seamless member experience, handle transactions accurately, and maintain confidentiality.

Qualifications

• One to three years of similar or related experience.
• High school education or GED required.
• Strong listening and communication skills; attention to detail.

Responsabilités

• Assist members with credit union products, services, and inquiries.
• Provide information, assistance, and education on products and services; respond to inquiries and direct to appropriate people.
• Work with other credit union departments to create a seamless member experience.
• Process transactions accurately while following security procedures.

Connaissances

Listening

Communication

Detail-oriented

Teamwork

Confidentiality

Conflict resolution

Formation

High school diploma or GED

Description du poste

(On-Site) Virtual Contact Center Representative

Summary

Assistmemberswithcreditunionproducts,services,andinquiries.

Resolvememberconcernsandprovideexcellentcustomerservice.

Processtransactionsaccuratelywhilefollowingsecurityprocedures.

Collaborate with departments to ensure a seamless member experience.

Role

To assist members and potential members with their Credit Union needs. Provide information, assistance, and education on a variety of products and services. Assist members in setting up services, respond to inquiries, and direct members to the appropriate people. Work as a team with other credit union departments to create a seamless experience for members.

Knowledge and Skills

Experience

One year to three years of similar or related experience.

Education

A high school education or GED.

Interpersonal Skills

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills

• Have good listening and communication skills.
• Well organized and attention to detail.
• Must be able to operate related computer software and business equipment.
• Professional in appearance, dress, and attitude is a must.
• Interviewing skills and techniques.
• Ability to generate essential reports, interpret data, and calculate ratios including the resolution of problems and incorrect information.
• Properly identify acceptable forms of personal identification, with an awareness of security and possible fraud via the telephone.
• Understand negotiable instruments and the various clearing processes.
• Understand internal and external electronic and ACH processes.
• Have knowledge of the fundamentals of the financial industry, including the basic processes of other credit union departments and branches.
• Ability to work as a member of a team while embracing the credit union philosophy, mission, and values.