Virtual Contact Center Representative III

Rave Financial; United States; Remote; USD 42,000 - 62,000; Full time

Job summary

Role involves providing exceptional service to members via phone, video, email, text and other electronic channels, resolving inquiries, and performing transactions to meet members' financial goals.

Collaborates with other departments to ensure a seamless, positive member experience in a virtual contact center environment.

Qualifications

• Three to five years of similar or related experience.
• A high school education or GED.
• Strong communication and interpersonal skills across all service channels.
• Ability to research, analyze, and resolve member concerns effectively.
• Proficiency with digital communication tools and online banking systems.

Responsibilities

• Provide exceptional service and support across phone, video, email, text and other electronic channels.
• Assist members with credit union needs by offering accurate information, resolving inquiries, and performing transactions.
• Recommend products and services to meet members' financial goals.
• Collaborate with other departments to ensure a seamless member experience.

Skills

Communication skills

Multitasking

Credit union products knowledge

Problem solving

Digital tools & Office

Education

High school diploma or GED

Tools

Microsoft Office

Online banking systems

Digital communication tools

Job description

Role:

To provide exceptional service and support to members and potential members through multiple channels, including phone, video, email, text, and other electronic services. This role assists members with their credit union needs by offering accurate information, resolving inquiries, performing transactions, and recommending products and services that best meet members' financial goals. The Virtual Contact Center Representative III works collaboratively with other departments to create a seamless, positive member experience.

Knowledge and Skills:

Experience

Three years to five years of similar or related experience.

Education

A high school education or GED.

Interpersonal Skills

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills

• 'Strong communication and interpersonal skills with a professional and engaging demeanor across all service channels.
• 'Ability to handle multiple priorities and member inquiries efficiently while maintaining attention to detail.
• 'Working knowledge of credit union products, services, policies, and electronic delivery systems.
• 'Problem-solving skills with the ability to research, analyze, and resolve member concerns effectively.
• 'Proficiency with digital communication tools, online banking systems, and Microsoft Office applications