Member Experience Specialist (Credit Union)

Automatic Data Processing, Inc.; Beaumont (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Automatic Data Processing, Inc. is seeking an On-Site Virtual Contact Center Representative to assist members with credit union products, services, and inquiries.

You will provide information, education, and service, helping members set up accounts and resolve questions in a secure, friendly environment. You will collaborate with other departments to ensure a seamless member experience, handle transactions accurately, and maintain confidentiality.

Qualifications

• One to three years of similar or related experience.
• High school education or GED required.
• Strong listening and communication skills; attention to detail.

Responsibilities

• Assist members with credit union products, services, and inquiries.
• Provide information, assistance, and education on products and services; respond to inquiries and direct to appropriate people.
• Work with other credit union departments to create a seamless member experience.
• Process transactions accurately while following security procedures.

Skills

Listening

Communication

Detail-oriented

Teamwork

Confidentiality

Conflict resolution

Education

High school diploma or GED

Job description

Automatic Data Processing, Inc. is seeking an On-Site Virtual Contact Center Representative to assist members with credit union products, services, and inquiries.

You will provide information, education, and service, helping members set up accounts and resolve questions in a secure, friendly environment. You will collaborate with other departments to ensure a seamless member experience, handle transactions accurately, and maintain confidentiality.