Remote Credit Union Member Services Specialist

Rave Financial; Beaumont (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Rave Financial is seeking an On Site Virtual Contact Center Representative III to deliver exceptional member service across phone, video, email, text, and other channels. The role focuses on resolving inquiries, performing transactions, and recommending products aligned with members’ financial goals.

The candidate should have 3–5 years of related experience and a high school diploma or GED. Strong communication and problem-solving abilities are essential for success in a collaborative,

Qualifications

• Three to five years of similar or related experience.
• High school education or GED.
• Diplomatic and tactful communication required for confidential discussions.

Responsibilities

• Provide exceptional service and support to members across multiple channels (phone, video, email, text).
• Assist members with credit union needs by offering accurate information and resolving inquiries.
• Perform transactions and recommend products/services that meet members' financial goals.
• Collaborate with other departments to ensure a seamless member experience.

Skills

Strong communication

Interpersonal skills

Multitasking

Research and problem solving

Microsoft Office / digital tools

Education

High school diploma or GED

Job description

Rave Financial is seeking an On Site Virtual Contact Center Representative III to deliver exceptional member service across phone, video, email, text, and other channels. The role focuses on resolving inquiries, performing transactions, and recommending products aligned with members’ financial goals.

The candidate should have 3–5 years of related experience and a high school diploma or GED. Strong communication and problem-solving abilities are essential for success in a collaborative,