(On Site) Virtual Contact Center Representative III

ADP, Inc.; Beaumont (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

ADP, Inc. on-site Virtual Contact Center Representative III provides exceptional service to members across multiple channels, including phone, video, email, and text. The role resolves inquiries, processes transactions, and recommends products to help members meet financial goals.

The candidate should have 3–5 years of related experience and a high school diploma or GED. Collaboration with other departments ensures a seamless member experience.

Qualifications

• Three to five years of related customer service experience.
• High school diploma or GED required.
• Experience in credit union or financial services is preferred.

Responsibilities

• Provide exceptional service via phone, video, email, text and other channels.
• Assist members with credit union needs and transactions.
• Recommend products and services to meet members' financial goals.
• Collaborate with other departments to ensure a seamless member experience.

Skills

Strong communication

Interpersonal skills

Multichannel support

Attention to detail

Customer service experience

Education

High school diploma or GED

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

(On Site) Virtual Contact Center Representative III

Role:

To provide exceptional service and support to members and potential members through multiple channels, including phone, video, email, text, and other electronic services. This role assists members with their credit union needs by offering accurate information, resolving inquiries, performing transactions, and recommending products and services that best meet members' financial goals. The Virtual Contact Center Representative III works collaboratively with other departments to create a seamless, positive member experience.

Knowledge and Skills:

Experience Three years to five years of similar or related experience.

Education A high school education or GED.

Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills

• 'Strong communication and interpersonal skills with a professional and engaging demeanor across all service channels.
• 'Ability to handle multiple priorities and member inquiries efficiently while maintaining attention to detail.
• 'Working knowledge of credit union products, services, policies, and electronic delivery systems.
• 'Problem-solving skills with the ability to research, analyze, and resolve member concerns effectively.
• 'Proficiency with digital communication tools, online banking systems, and Microsoft Office applications