Virtual Customer Support Specialist

American Express; Indianapolis (IN); On-site; USD 24,796 - 41,328; Full time

Job summary

American Express in Indianapolis is seeking a Customer Service professional to deliver international-grade support by phone and online channels. You will explain benefits, handle inquiries, and ensure each client feels valued. A Bachelor's degree is required and proficiency with MS Word and Excel is expected.

The role requires strong communication, problem solving, multitasking, and the ability to adapt in a fast-paced environment while maintaining high standards of service.

Qualifications

• English language fluency is required.
• Demonstrates strong communication and customer service mindset.
• Ability to explain complex information clearly and professionally.
• Excellent problem solving, time management and multitasking skills.
• Detail oriented with strong accuracy in documentation.

Responsibilities

• Deliver international-grade customer support via phone and inquiries.
• Record essential information such as claims and changes accurately.
• Build client relationships with a patron-first approach.
• Enhance client experience through active listening and problem solving.
• Navigate systems to assist clients on the online platform.
• Manage escalations and maintain productivity while meeting standards.
• Prioritize tasks in a fast-changing environment.

Skills

English fluency

Communication skills

Customer service

Problem solving

Time management

Multi-tasking

Adaptability

Attention to detail

Education

Bachelor's degree

Tools

MS Word

Excel

Job description

American Express in Indianapolis is seeking a Customer Service professional to deliver international-grade support by phone and online channels. You will explain benefits, handle inquiries, and ensure each client feels valued. A Bachelor's degree is required and proficiency with MS Word and Excel is expected.

The role requires strong communication, problem solving, multitasking, and the ability to adapt in a fast-paced environment while maintaining high standards of service.