Remote Multilingual Customer Care Specialist

American Express; Baton Rouge (LA); Remote; USD 27,552 - 41,328; Full time

Job summary

American Express is seeking a Customer Care professional to deliver a global level of consumer experience daily. You will manage customer records, respond to inquiries, and collaborate across teams to resolve issues while upholding service standards.

The role emphasizes multilingual communication, strong interpersonal skills, and the ability to work in a fast-paced environment with a commitment to customer satisfaction.

Qualifications

• Fluent written and spoken French, Dutch and English required.
• Proficient in digital work environments with ability to multitask and re-prioritize.
• Strong keyboard skills and proactive learning to improve processes.

Responsibilities

• Design innovative solutions to satisfy customers' needs and enhance experience.
• Maintain accurate customer records and update information per guidelines; liaise with stakeholders.

Skills

French

Dutch

English

Customer service

Interpersonal skills

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

American Express is seeking a Customer Care professional to deliver a global level of consumer experience daily. You will manage customer records, respond to inquiries, and collaborate across teams to resolve issues while upholding service standards.

The role emphasizes multilingual communication, strong interpersonal skills, and the ability to work in a fast-paced environment with a commitment to customer satisfaction.