Customer Care Specialist: Flexible Hours & Hybrid Options

American Express; Indianapolis (IN); Remote; USD 27,552 - 41,328; Full time

Job summary

American Express in Indianapolis, USA is hiring for a Customer Care role offering hourly pay and a Bachelor's degree requirement. You will provide outstanding inbound call service, understand member needs, and offer tailored product recommendations while ensuring compliance and accuracy in account handling.

The position supports a flexible work approach with strong emphasis on customer-first service, performance metrics, and opportunities to develop professional skills within a global brand.

Qualifications

• Bachelor’s degree or equivalent is required.
• Experience in customer service and consultative sales is preferred.
• Ability to handle sensitive cardmember information with integrity and comply with regulations.

Responsibilities

• Deliver exceptional service on inbound calls following the company’s First philosophy.
• Consult with cardmembers to understand needs and tailor solutions.
• Enhance selling skills and close sales while maintaining rapport and trust.
• Handle routine and account-specific inquiries and update account information as needed.
• Leverage tools to identify customized solutions and anticipate needs.
• Meet or exceed performance metrics including customer satisfaction and productivity targets.

Skills

Customer service

Sales

Communication

Problem solving

Multitasking

Regulatory compliance

Education

Bachelor's degree

Job description

American Express in Indianapolis, USA is hiring for a Customer Care role offering hourly pay and a Bachelor's degree requirement. You will provide outstanding inbound call service, understand member needs, and offer tailored product recommendations while ensuring compliance and accuracy in account handling.

The position supports a flexible work approach with strong emphasis on customer-first service, performance metrics, and opportunities to develop professional skills within a global brand.