Remote Customer Care & Sales Pro

American express; Phoenix (AZ); On-site; USD 27,552 - 41,328; Full time

Benefits offered by this job

Instruction benefits accessible

Job summary

American Express in Phoenix is seeking a Customer Care Professional to deliver exceptional service for entrepreneurs and executives, handling inquiries and guiding product options. The role emphasizes consultative selling, strong communication, and data accuracy in a fast-paced environment.

The position requires at least 2 years in client support and a proven track record in customer service and sales. Work is in a virtual setting with careful adherence to processes and compliance.

Qualifications

• Minimum of 2 years’ client support experience with consultative skills.
• Proven track record in customer service and sales for at least 2 years.
• Ability to thrive in a fast-paced, metrics-driven virtual environment.
• Experience working in a virtual environment.

Responsibilities

• Administer inbound calls, engage with entrepreneurs and executives to understand needs and recommend American Express SBS products.
• Convey detailed product and service information, highlighting benefits and features of American Express Independent credit services.
• Develop key selling skills, building rapport, identifying customer needs, handling objections, and closing deals.
• Provide excellent customer support by responding to inquiries regarding accounts in a fast-paced environment.
• Record essential data as governed by defined processes and procedures.
• Maintain full compliance with all administrative and quality standards related to transaction processing and management practices.

Skills

Customer service

Sales

Communication

Virtual environment

Education

High school diploma

Job description

American Express in Phoenix is seeking a Customer Care Professional to deliver exceptional service for entrepreneurs and executives, handling inquiries and guiding product options. The role emphasizes consultative selling, strong communication, and data accuracy in a fast-paced environment.

The position requires at least 2 years in client support and a proven track record in customer service and sales. Work is in a virtual setting with careful adherence to processes and compliance.