Global Customer Care Pro — Hybrid & Multilingual

American Express; Honolulu (HI); Hybrid; USD 27,552 - 41,328; Full time

Benefits offered by this job

Professional growth opportunities

Recognition for excellent results

Team collaboration and integrity

Flexible scheduling

Job summary

American Express in Honolulu seeks a Customer Service professional to deliver exceptional support to a diverse US-based customer base. You’ll handle inbound inquiries, resolve issues on first contact, and maintain service standards in a fast-paced environment.

Requirements include a Bachelor's degree and strong communication skills in English; French or Dutch is a plus. You’ll join a collaborative team with growth opportunities and flexible scheduling focused on customer satisfaction and

Qualifications

• Bachelor's degree required.
• Excellent verbal communication in English (French/Dutch a plus).
• Ability to work in a fast-paced environment and multitask.
• Strong interpersonal and listening skills.
• Negotiation and influencing abilities.
• Excellent organizational skills.

Responsibilities

• Provide excellent care on inbound calls to a wide range of American Express customers.
• Support your team to succeed.
• Build meaningful relationships through consultative thinking to add value for the customer.
• Offer tailored solutions and negotiate positive outcomes for the customer and American Express, aiming for first-contact resolution where possible.
• Meet and exceed quality, compliance, and productivity goals.
• Document necessary information.
• Re-prioritize to adapt to changing circumstances.

Skills

Communication

Multitasking

Interpersonal skills

Problem solving

Microsoft Office

Education

Bachelor's Degree

Tools

Excel

Outlook

Word

Job description

American Express in Honolulu seeks a Customer Service professional to deliver exceptional support to a diverse US-based customer base. You’ll handle inbound inquiries, resolve issues on first contact, and maintain service standards in a fast-paced environment.

Requirements include a Bachelor's degree and strong communication skills in English; French or Dutch is a plus. You’ll join a collaborative team with growth opportunities and flexible scheduling focused on customer satisfaction and