Remote Part-Time Customer Service Advisor - Global Support

American Express; Springfield (IL); Remote; USD 2,755,200 - 4,132,800; Full time

Job summary

American Express in Springfield, USA is seeking a Customer Service Advisor to provide global‑class service by addressing client inquiries, explaining benefits, and guiding customers through our online platform. This role requires a Bachelor's degree and strong communication skills.

You will build lasting relationships, de‑escalate issues, meet quality goals, and navigate PC systems to maximize customer experience while delivering accurate, timely support.

Qualifications

• English fluency required.
• Bachelor's degree required.
• Strong customer service orientation and communication skills.

Responsibilities

• Provide global-class customer service by explaining benefits and answering inquiries over the phone.
• Record important records such as claim information and exchanges.
• Build relationships with customers using a customer-first approach and understanding their needs.
• Improve customer experience through active listening and problem solving.
• Meet and exceed quality and productivity goals while complying with regulatory requirements.
• Navigate PC systems to assist customers and maximize use of the online platform.
• Manage related tasks including escalations and lawsuits as needed.
• Prioritize and adapt to a changing environment.

Skills

English fluency

Customer service

Communication skills

Problem solving

Time management

Team player

Education

Bachelor's degree

Tools

Microsoft Word

Excel

Job description

American Express in Springfield, USA is seeking a Customer Service Advisor to provide global‑class service by addressing client inquiries, explaining benefits, and guiding customers through our online platform. This role requires a Bachelor's degree and strong communication skills.

You will build lasting relationships, de‑escalate issues, meet quality goals, and navigate PC systems to maximize customer experience while delivering accurate, timely support.