Virtual Course Facilitator: Student Support & Grading

Amentum; Hanover (MD); On-site; USD 160,000 - 210,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) matching

Educational reimbursement

Parental leave

Employee stock purchase plan

Tax-saving options

Disability insurance

Life insurance

Pet insurance

Job summary

Amentum is seeking a Course Facilitator to support learners in a virtual course environment. You will answer student questions, validate automated grading and feedback, and contribute facilitator-owned inputs to course deliverables as specified in the SOW.

You will troubleshoot LMS-related issues, escalate defects through government-approved channels, and provide first-line student support on navigation, content access, and submission workflows while documenting recurring issues and grading

Qualifications

• Bachelor's degree in computer science, Cybersecurity, Information Systems, Information Technology, Education/instructional Technology, Engineering, or related field and two (2) years of relevant experience
• OR Associate's degree (or 18 semester hours of military coursework/training in a related field) and six (6) years of relevant experience
• OR Experience within last two (2) years as a certified T50 Exploiter Trainer and five (5) years of IO or EA experience
• At least six (6) months of FORGE/HAMR teaching experience in the last two years
• Experience facilitating or supporting delivery of technical/cyber training (virtual instructor-led), providing student support in online learning environments, validating grading/feedback outputs (manual or automated), and documenting/escalating courseware or platform issues using approved processes/tools.

Responsibilities

• The Level 1 Course Facilitator shall possess the following capabilities: Effectively communicate.
• Provide first-line student support for a virtual learning experience (e.g., course navigation, content access, submission workflow issues) and elevate platform defects or changes with sufficient diagnostic detail.
• Troubleshoot students' issues with virtual learning course.
• Maintain facilitator issue logs for recurring student issues and grading anomalies and provide reproducible defect documentation.
• Assist in preparation of course deliverable inputs per the SOW by providing facilitator owned sections/data.
• Provide guidance and feedback to students pertaining to general networking systems, operating systems, and technical writing.

Skills

Effective communication

Student support

LMS troubleshooting

Documentation & defect reporting

LMS familiarity (Blackboard/Moodle/Can

Python

JAVA

HTML

PERL

Education

Bachelor's degree in CS/IT/Engineering/related field

Associate's degree or 18 sem hrs military related field

T50 Exploiter Trainer IO/EA experience

Tools

LMS platforms

Microsoft Teams

Captivate/Articulate/Camtasia

Job description

Amentum is seeking a Course Facilitator to support learners in a virtual course environment. You will answer student questions, validate automated grading and feedback, and contribute facilitator-owned inputs to course deliverables as specified in the SOW.

You will troubleshoot LMS-related issues, escalate defects through government-approved channels, and provide first-line student support on navigation, content access, and submission workflows while documenting recurring issues and grading